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Quick Returns

Return within 3 days of delivery -
fast and easy!

Easy Refund

Get your money back via secure
bank transfer

Simple Process

Contact us, return it, done!
No complicated steps

How It Works

01

Contact Us

Reach out within 3 days of receiving your order via phone or email

02

Return Your Item

Ship it back safely in its original packaging

03

Get Your Refund

Processed directly to your bank account – no waiting for checks!

Good to Know

Just keep these simple guidelines in mind to ensure a smooth return experience

Allowed

Things That Work Smoothly

  • Contact us within 3 days After receiving your order
  • Return in original packaging (unopened) Keeps your refund quick and simple
  • Keep it safe in transit You're responsible for safe shipping back to us
Important

Things to Keep in Mind

  • Opened or assembled items A small restocking fee (20-30%) may apply - fair for everyone! The exact amount depends on the condition once returned and assessed
  • Service fees are non-refundable Delivery, installation, and payment surcharges for services already completed
  • Custom or specialty items These are final sale and not covered under the return policy

Security Deposit Information

Your deposit is fully refundable within 14 calendar days from the date of issuance upon request. After that, it automatically converts to store credit at equivalent value - so you never lose your money!

Please Note

Some items have special considerations due to hygiene, safety, or practical reasons:

Mattresses

Cannot be returned once used or removed from packaging - for hygiene purposes, you understand!

MDF Material Furniture

Cannot be returned once assembled due to its nature - once it's built, it's yours!

Marble Products

Cannot be returned once used or removed from packaging - fragile beauties need careful handling

Outdoor Furniture

Cannot be returned once used outside

Custom or Made-to-Order Items

Cannot be changed, cancelled, returned, or refunded once manufacturing has begun

Refund Method

Please note: There will be no cash refunds. We process refunds securely via internet bank transfer - no waiting for checks! This ensures your money gets back to you safely and quickly.

Service fees (delivery, installation, payment surcharges) are non-refundable as these services have been completed for you.

Frequently Asked Questions

You have 3 days from the date of delivery to contact us and initiate a return. This gives you time to inspect your purchase while ensuring a quick resolution.
Yes, items must be returned in their original, unopened packaging for a full refund. If the packaging has been opened or the item has been assembled, a restocking fee of 20-30% may apply depending on the condition.
Once we receive and inspect your returned item, refunds are processed within 5-7 business days via internet bank transfer to your original payment account.
You are responsible for return shipping costs and for ensuring the item arrives safely back to us. We recommend using a trackable shipping method and purchasing shipping insurance.
Yes! If you'd like to exchange an item for a different size, color, or model, contact us within 3 days. We'll help you find the perfect replacement. Exchange availability depends on current inventory.
If your item arrives damaged or defective, contact us immediately. We'll arrange for a replacement or full refund at no cost to you, including return shipping. Please take photos of the damage to expedite the process.
Yes, for hygiene and practical reasons: mattresses (once opened), assembled MDF furniture, marble products (once opened), outdoor furniture (once used outside), and custom/made-to-order items (once production begins) cannot be returned.

Still Have Questions?

Our friendly customer service team is here to help. We're committed to making your shopping experience worry-free.

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